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Troubleshooting & FAQs
Most of our plans support tethering, so you can share your data with a laptop or a travel companion. The plan page tells you if hotspot is included before you buy.
Yes — but only for the eSIM. You enable data roaming on the eSIM line so it can connect to local partner networks. Your home line can stay roaming-off to avoid any charges.
If your eSIM can't be installed and our support team can't fix it, you're covered by our money-back guarantee. Unused, un-activated plans can be refunded per our refund policy.
Yes. When your data or validity runs low you can top up the same eSIM from your account in a few taps — no need to install a new profile.